Terms and Conditions
Last updated: 15.04.2024
Lucky Circus Version: 2.0
1. General
1.2 Before using our website, please review these Terms and Conditions carefully. Registering a Player Account with us means you accept and agree to these terms.
1.3 If you do not agree to these Terms and Conditions, you should not use the services offered by the Casino.
1.4 The Casino reserves the right to modify these Terms and Conditions at any time, with or without prior notice. We recommend players visit this page regularly for any updates.
1.5 The primary language of communication on the Casino website is English. Any translation errors will be interpreted in favor of the Casino.
2. Limitations of Use of the Casino
2.1 The Casino accepts players only from countries and regions where online gambling is legal. It is the player’s responsibility to understand their local gambling laws before betting on our website.
2.2 Only players who are legally adults in their jurisdiction (minimum 18 years old) are permitted to gamble.
2.3 The Casino may request proof of age and deny service to those who do not comply.
2.4 Players from certain restricted countries and territories are not allowed to deposit and play real money games. The list of these restricted areas is available on our website. We cannot guarantee successful processing of withdrawals or refunds if players from these locations use the site.
2.5 Players from Sweden are ineligible for any bonuses, including promotional program participation, VIP rewards, or comp points exchange. Players from Finland cannot receive deposit bonuses.
2.6 The Casino cannot ensure successful processing of withdrawals or refunds if the Limitations of Use policy is breached.
2.7 Age verification is required for Bitcoin transactions. Players must submit valid identification to deposit or place bets with Bitcoin. Failure to verify age will result in account closure.
3. Availability of Games
3.1 Some games may not be available in certain jurisdictions due to provider restrictions, which may change over time.
3.2 Using a VPN to bypass provider blocks is strictly prohibited and may result in the confiscation of winnings.
3.3 Absolute Restriction: NetEnt games will not be supplied in certain jurisdictions without appropriate licenses.
3.4 Blacklisted Territories: Specific countries where NetEnt games are not offered due to licensing restrictions.
3.5 Branded Game Restrictions: Certain branded games have additional restrictions beyond the general NetEnt restrictions.
3.6 Restrictions apply to other game providers based on geographic location, which affects the availability of games from NYX, Play’n GO, Pragmatic, Microgaming, and Amatic in certain countries.
4. AVAILABLE CURRENCIES
4.1 Lucky Circus Casino accepts payments in the following currencies: EUR, USD, RUB, NOK, AUD, NZD, CAD, PLN, BRL, JPY, BTC, ETH, LTC, BCH, DOG, USDT.
4.2 Players should be aware of possible fluctuations in the exchange rate for Bitcoin, which may affect the value of deposits and withdrawals. Bitcoins cannot be exchanged directly for other currencies like USD or EUR through the Casino.
5. FEES AND TAXES
5.1 Players are solely responsible for reporting and paying any taxes applicable to their gambling winnings as required by the laws of their jurisdictions.
6. GAME RULES
6.1 Players confirm that they understand the rules of the games offered on the website. It is the player’s responsibility to be aware of the payout percentages of each game.
7. DISCLAIMER OF LIABILITIES
7.1 Players acknowledge the risk of financial loss while gambling on the website. Lucky Circus Casino is not liable for any such losses.
7.2 We take measures to protect your private data from unauthorized use and only share it with parties involved in providing gambling services. We are not responsible for further treatment of your data by third parties such as software providers or affiliates.
7.3 The Casino is not liable for any issues related to hardware or software defects, poor Internet connections, or other technical problems on the player’s side.
7.4 In the event of a wager or payment error, we reserve the right to cancel all affected wagers or to adjust payouts correctly according to the terms that should have been in place.
7.5 Should your account mistakenly receive a bonus or winnings not belonging to you, these will remain property of the Casino and be deducted from your account. Any withdrawn funds resulting from such an error constitute a debt owed to us.
7.6 Lucky Circus Casino and its personnel do not guarantee that the website or its games are free from errors, fit for purpose, or will operate without interruption.
7.7 Players agree to indemnify the Casino against all costs, losses, and damages arising from their use of the website.
7.8 The Casino retains final authority in determining violations of its terms, potentially leading to suspension or permanent exclusion.
8. GAMING ACCOUNT
8.1 Only one personal account is permitted per player, per household, IP address, and device. Violations can lead to the termination of all such accounts and forfeiture of any payouts.
8.2 Returns, winnings, or bonuses accrued on duplicate accounts will be forfeited and may be reclaimed by the Casino. Players must return any withdrawn funds from such accounts upon demand.
8.3 The website is for personal use only and must not be used for commercial gain.
8.4 We may contact you via the phone number provided in your account as part of our Know Your Customer (KYC) procedure. Failure to verify your account may lead to withholding of withdrawals and possible account suspension if contact cannot be established within two weeks of a withdrawal request.
9. ANTI-FRAUD POLICY
9.1 Lucky Circus Casino enforces a stringent anti-fraud policy. Suspected fraudulent activities by players, including but not limited to the following, may result in account termination and cancellation of all payouts:
- Collusion with other players.
- Development of strategies aimed at dishonest winnings.
- Fraudulent actions against other online casinos or payment providers.
- Chargeback transactions with a credit card or denial of payments.
- Other forms of cheating.
- Submission of forged documents.
- Creation of multiple accounts.
- Bankruptcy in the player’s country of residence without proper disclosure.
Lucky Circus Casino retains the right to terminate accounts and inform relevant regulatory bodies of fraudulent activities without prior notification to the player.
9.2 The Casino may close a player’s account and refund the balance, minus applicable withdrawal charges, at its discretion without needing to provide a reason or prior notice.
9.3 Zero tolerance is given to advantage play. Players attempting to exploit casino offers or promotions may find bonuses and associated winnings voided. This includes:
- Use of stolen credit cards.
- Chargebacks.
- Creating multiple accounts to benefit from promotions.
- Providing inaccurate registration data.
- Submission of forged documents.
- Low-risk roulette strategies, such as betting equally on black/red or even/odd, covering most of the table.
9.4 The Casino reserves the right to retain payments and initiate criminal charges against anyone attempting to manipulate the casino system. Changes to game availability or rules may occur without prior notice.
9.5 Players must report any software errors or incompleteness they discover. Failure to report such issues may result in compensation claims by the casino for all related costs.
9.6 To mitigate fraud in bitcoin transactions, accounts involved in replaceable transactions marked as Opt-in Replace-by-Fee (RBF) may be closed immediately, and any winnings may be withheld.
9.7 If the total bets since the last deposit are less than three times the deposit amount, the casino may charge the player for transaction processing costs, including deposits and withdrawals.
9.8 Verification of a player’s account requires documents in either Latin or Cyrillic alphabets. If a player cannot provide documents in these alphabets, video verification may be required.
9.9 As Lucky Circus Casino is not a financial institution, accounts do not accrue interest, and no currency conversion or exchange services are provided.
10. DEPOSITING
10.1 Lucky Circus Casino offers a variety of payment methods, including VISA and MasterCard credit and debit cards, along with several alternative payment options.
10.2 For inquiries about the most favorable payment methods for your location, please contact our support team at [email protected].
10.3 We do not accept third-party payments. Deposits must be made from accounts, cards, or e-wallets registered in your own name. Violations detected during security checks will result in confiscated winnings and the original deposit returned to the account holder. We are not liable for funds lost from third-party accounts.
10.4 The minimum deposit amount is €20 or its equivalent. The maximum deposit amount varies based on the chosen payment method.
10.5 Due to the nature of cryptocurrencies, deposit limits through CoinsPaid cannot be imposed. If you wish to set gambling limits, please utilize other available methods.
11. WITHDRAWAL POLICY
11.1 The minimum withdrawal from the gaming account is 20 EUR/USD, with maximum limits depending on the chosen payment method. Withdrawal amounts exceeding a payment system’s limit will be processed in installments.
11.2 Identity verification is required before payouts. Incomplete or false personal data may lead to withdrawal refusal and account termination.
11.3 Withdrawals via Original Credit Transfer (OCT) from Visa and Payment Transfer from Mastercard are supported, provided the card is not corporate and issued in a supported country.
11.4 Visa is not supported for withdrawals in countries including the USA, Australia, and others listed on our website.
11.5 Mastercard withdrawals are only supported in specified European countries.
11.6 We cannot guarantee successful processing of credit card payments due to potential blocks by issuing banks.
11.7 We reserve the right to use an alternative payment method from the one specified if necessary.
11.8 Withdrawal requests are processed within 0 to 24 hours, depending on the method; however, some web wallets may take longer.
11.9 The maximum withdrawal from sign-up free spins is limited to 50 EUR/USD.
11.10 Winnings from Mystery Drops are subject to daily and monthly withdrawal limits.
11.11 The weekly withdrawal limit is 2,500 EUR/USD, and the monthly limit is 12,000 EUR/USD, including BTC. Progressive jackpot wins are paid in full.
11.12 If the withdrawal amount is equal to or less than the deposit amount, it will be returned to the card used. Excess amounts will be paid via alternative methods.
11.13 Withdrawals may be delayed up to 72 hours for identity verification. Providing false information will result in cancellation of all bets and winnings.
11.14 Transactions in currencies other than Euros may incur additional charges due to bank conversion rates.
11.15 Bank transfer withdrawals can incur fees by intermediary banks.
11.16 The casino is not a financial institution; your account will not earn interest, nor will currency exchange services be offered.
11.17 All costs related to the refund procedure are borne by the player.
12. DORMANT ACCOUNTS
12.1 Accounts inactive for 12 consecutive months are considered dormant and may be charged a monthly administrative fee of €10 or the current balance, whichever is less.
12.2 This fee is deducted at the beginning of the month following the account’s classification as inactive and every subsequent month until reactivation or the balance reaches zero.
13. EXPIRY PERIOD
13.1 Claims related to the terms or services must be filed within one year from the event giving rise to the claim.
14. REFUND POLICY
14.1 Refund requests must be submitted within 24 hours of the transaction in question, or within 30 days if unauthorized access to a player’s account is alleged.
14.2 For accounts funded by credit card, refunds on withdrawals will be limited to the total amount deposited. Any excess withdrawal amounts will be handled via alternative payment methods provided by the casino.
14.3 Before processing a refund, all bonuses and winnings will be deducted from the account balance.
14.4 If credit card transactions are deemed to pose a security or legal risk, either by our payment processors or by the casino itself, we will issue refunds directly to the credit card used and notify the relevant authorities.
15. COMPLAINTS
15.1 Complaints are managed by our support department and escalated within the casino if not immediately resolved. You will be kept informed about the status of your complaint.
15.2 Only complaints initiated by the account holder are recognized. It is prohibited to assign, transfer, hand over, or sell your complaint to a third party.
15.3 Complaints transferred to a third party for resolution will be dismissed if not maintained by the original account owner.
15.4 In disputes, server logs and records will serve as the final authority in determining the outcome. The logged server result will prevail over any differing outcomes displayed on your device.
15.5 We will use the contact details provided in your player account to communicate about disputes.
16. NON-TRANSFERABILITY
16.1 Claims related to these Terms and Conditions, website use, or game participation cannot be transferred, assigned, or otherwise managed without the casino’s consent. This includes, but is not limited to, the transfer of any valuable assets such as account ownership, winnings, deposits, and associated rights.
17. ARBITRATION
17.1 Any disputes arising between you and Lucky Circus Casino will be settled exclusively by arbitration in Cyprus, following the Cyprus Civil Procedure Rules.
